It is not wrong to say that technology is an important part of the travel and tourism industry. It helps businesses dealing with travel and tourism operations to run their activities smoothly and also produce a great consumer experience. All travel and tourism-related businesses need to keep up with the ever-changing technologies that aid the working of these industries.
The necessity of employing the best technologies in the travel and tourism sector rose when everything got shut due to the Covid-19 pandemic. If you are looking for the best technical help available in the market, read on!
You must be familiar with smartphones, AI assistants, and smart speakers and how they increase your chances of getting the appropriate voice search results. As far as the travel industry is concerned, during the Covid times, people were looking to book hotels, travel packages, airlines, etc. via voice searches.
So, if you have a travel website/app that offers services to clients, make the voice control and voice search options available. This will make your website/app stand out amongst others and also bring in more customers than ever before.
You can also understand how ‘great’ the voice control experience is when customers use it in their hotel rooms as well. Voice control devices can now adjust the lighting of the room, control hearing, order food and so much more without them having to lift a finger!
It is one of the trending and exciting technologies that you and your customers will enjoy. If we talk about hotel services, robots are used as concierges, greeting and aiding guests with their needs, and providing information regarding their hotel. You can also use robots in food service departments. They can serve and send food to respective clients without any errors or slip-ups!
Also, these robots can get widely used in airport services too. Instead of annoying your staff to go and pick up customers, your robot can now welcome them instead! They are made with great AI technology that can converse, pick luggage and send them safely to the hotel destination.
With the lockdown issues, robot technology has been used immensely to reduce human contact and maintain the safety of the customers who come to spend their vacation.
Travel tech has been using the contactless payment options for a while but this tech too has evolved greatly. Now the tech allows smoother payment from both ends. Sometimes your customers won’t have access to cash or card but yet they can make payments without actually ‘handing’ you over anything. It is true that this contactless payment option started for ‘convenience’ but now has become a lifestyle symbol. When people are already nervous about ‘catching’ the virus they don’t need to make ‘contact’ with you or your staff anymore but yet make successful payments.
Travel technology is a vital element in the Tourism industry and your business establishment must keep up with it. Employing any of these technologies can guarantee that your customer service will become 200 times better than what it was. After all, happy customers lead to happy businesses, right?
Mr. Robert Willson is one of the few geeks who never gets tired when it comes to technology. From the latest gadgets to AI and machine learning, Mr. Willson translates them into easy-to-digest insights. Where there is tech, there is him!
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